Get Training & Support

You can reach our team directly for support during normal business hours:

Monday - Friday from 9am-5pm Pacific Time (Noon-8pm Eastern Time) by initiating a chat via SMS using the button at the top of this page.

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For quick answers to most questions, and for after hours support, take advantage of our Live Support Chat Widget - available 24/7 via Live Chat & Zoom on-demand

Activate our Live Support tool by clicking on the light blue "Help" widget in the bottom right corner of your account when logged in via your browser

You can type any question you have or issue you are trying to solve and in most cases our AI-powered Live Support tool will provide you with step-by-step instructions.

If you still need help, you can initiate a Live Chat session with a real human, and even initiate an on-demand Zoom session to solve complex issues.

You Can Access our Guided Tours and In-Depth, Interactive Knowledge Base directly within the Help Widget as well

Weekly Office Hours

Sign Up for our Weekly Office Hours to get the latest updates, Live Q&A, and best practices to leverage the platform

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Request an Update to Your AI Training (Knowledge Base)

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Submit a Support Ticket/Request

Your Custom Values "Cheat Sheet"

Custom Values for Your Account

  • Your Business Name as Displayed Publicly:

  • Your Name as Displayed Publicly:

  • Your CHAIS (AI Agent) Phone Number: